Return & Refund Policy

At ArtJoy, every piece is handcrafted in small batches with care and intention. Because of the handmade and often one-of-a-kind nature of our jewelry, we have a considered returns process outlined below.

Returns

We accept returns within 7 days of the delivery date. To be eligible, items must be unused, unworn, and in their original condition and packaging.

To initiate a return, please email us at artjoyph@protonmail.com with your order details and reason for return. We will respond within 2–3 business days.

Non-Returnable Items

  • Custom or bespoke orders made to your specifications
  • Items that have been worn, altered, or damaged after delivery
  • Sale or discounted items

Exchanges

We are happy to offer exchanges for items of equal or greater value, subject to availability. Please contact us at artjoyph@protonmail.com to discuss your options.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable. Return shipping is the responsibility of the customer.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost to you.

Lifetime Service Warranty

All ArtJoy pieces come with a lifetime free cleaning, replating, and repair warranty. This covers craftsmanship defects and normal wear over time. Simply reach out to us to arrange service.

Contact Us

For any questions about your order or our return policy, please get in touch: